Thursday, November 29, 2012

A Second Look at a Bad Rental

Last May I was contacted by the mother of a student renter in the Lettered Streets neighborhood about a problem of a burning odor emanating from the dryer.  The problem turned out to be a severe buildup of lint in the dryer's vent system.  You can read again about that issue by clicking here.  

Recently, I had contact with the mother and her daughter who indicated that there were additional problems with the unit, some of which were in the category of health and safety, and that she had some photos.  Shortly after, the daughter contacted me by email to which the photos were attached.  I have included these photos below along with the account this student had sent me.  Here are her own words:

"I lived in a duplex last year in the [Lettered Streets neighborhood]. Myself and my two roommates rented through [a well known property management firm]. (NB:  The owners of the property, built in 1904, live in Seattle.)  It was a long year with lots of problems.

Seeing that it was a old house my mom said that I needed to get the furnace checked out. I sent an email to Ashley (the property manager) saying that I wanted to get this checked out. Barron finally came to check out the furnace (Oct/Nov 2011). I have a picture of our old furnace filter next to a new one. (above left)  The furnace filters where not changed since 2008. I spoke with the Barron employee and he said those need to be changed around every 6 months and the furnace needs to be serviced every year.

We had countless electrical problems while living there. We had to be very careful about what appliances we had on at all times. The first time the fuse broke I can remember calling the [management]and getting no response not knowing what to do. A maintenance worker left his cell number for us to call him so I ended up calling him to ask what to do. He told me to flip the switch at the fuse box. I included a picture of the fuse box. (on left) We also had a big light outside of the apartment that was suppose to light up the parking area (which got very dark). I called to have that checked on because it did not work and we would have liked it on for safety reasons. A electrical company came out to look at it and told me it was illegal wiring and they could not fix it. 

We had problems with mold, carpenter ants, wasps, and billing. The people who work for [this management company] have no sort of organization in that office. We were sent a bill for Barron coming and servicing our place, and late fees for not paying that bill. It was extremely frustrating trying to rent through them.

As if this was not enough one of my roommates was drying her clothes and took them out and they smelt like smoke. (Again see my blog entry of 25 May here) I contacted [the management] about the problem and wanted the vent cleaned out. It was about a 10ft vent from the dryer to the outside of the apartment. When the man came and cleaned out the dryer vent I was shocked to see how much lint buildup there was stuffed into that little vent. .. I spoke with the man who worked for a air duct company and he told me it looks like it had been a VERY long time since this was cleaned out. I am aware that this type of build up often results in a house fire....

After the dryer was cleaned out there was not a cover put back on the outside of the vent. (see photo at right) A couple of weeks later I was drying my clothes and it started to smell...The worst smell I could have imagined was coming from the washer and dryer closet. I cleaned out the washer/dryer but still smelt it. I called my mom to come over and investigate. I believe a animal came in from the outside of the house at this dryer vent output and died because it was not covered up. As if all of this was not terrible enough I had a dead animal in the walls of my house! We called [the management] and told them this they said they could get someone out there "maybe". I believe called on a Thursday. No one came until Monday only to be told to wait until the animal dries out because it will not smell anymore."

So the solution to the problem according to management was to wait until the dead animal dried out so it would no longer smell.  Presumably they had never heard of flies, maggots or other carrion eaters, also known as vermin.  Not mentioned in the accounting above was another electrical issue with an open electrical junction box on a wall with the wires just hanging out.  (see the photo at right Exposed wiring can be a danger not only for electric shocks but also as a fire hazard.

So let us recapitulate the problems with this rental unit:

-Dangerous buildup of lint in the dryer ventilation system
-Filthy filters in heating system
-Furnace apparently not serviced in 3 years
-Faulty electrical system that cannot bear normal appliance loads
-Exposed wires at an open electrical junction box
-Dead animal in dryer duct work
-Illegally wired outside safety light
-Service calls billed to renters
-Poor response times on maintenance issues 
Luckily the young student renter in this case had an alert mother who is herself in the real estate business and sees firsthand the threats to health and safety.  Others are not so fortunate and become victims of these shady rental management firms who prey on ignorance and fear in a tight rental market.   The Seattle couple who owns this property may be ignorant with respect to the issues with their rental unit, having turned over the reins of management to a local property firm.  Since there is this buffer  between the renter and the owner, few renters have the time, the energy and the know-how to devote to discovering the identity of the owners to alert them to the situation with their rental.  After all, one presumes that there are probably not too many rental owners who purposefully chose a lousy, incompetent and inept property management firm.
These issues can be solved by an effective health and safety inspection and registration of all rentals in Bellingham.   These large property management outfits will then be found and be forced to do the job for which owners pay them.

Thursday, November 1, 2012

Students Getting Wise on Rental Ripoffs and Dangers

Last week the WWU student newspaper, the Western Front, published two pieces on rental health and safety issues.  The editorial board spoke out in an opinion piece entitled "Student Renters Need Protection".   You can read that editorial by clicking here.  That same day, the newspaper published a long article on the rental situation by student journalist Nathan Dalla Santa entitled, "Rental Licensing Law Stuck".   That article is available by clicking here.

Students are catching on.  The realization is that they have been had by landlords day after day and year after year for decades.  From high rents and units in dangerous and atrocious condition to security deposits unjustly withheld, students are understanding that with 10,000 renters from their university they might just have a very large say in the matter.  The Associated Students (AS) and the Western Front have already spoken on the topic of health and safety in rentals several times (click here and here).  The latest is a letter from the AS to the mayor and city council asking for action on inspection of rentals.  You can read my blog entry on that action hereAn AS  representative has already met with the mayor.  Additionally, the AS has created a work-study position to advance action by the city on this pressing issue.  The person chosen will be proposed to the mayor as the WWU representative on the Mayor's Neighborhood Advisory Commission.

The Viking Community Builders and the Western Democrats worked hard on a survey of rental conditions in Bellingham that was published last year. You can read about the results of the survey and study the actual data and comments here.  As noted in the 23 October Western Front article, this year WWU student Heather Rees is working on the publication of the results of a survey of student renters that she did in conjunction with the Campus Community Coalition.  I will bring you news of that survey once it is published.

Tuesday, October 30, 2012

The Weiss Proposal for Rental Safety and Health

Council member Jack Weiss has an updated draft proposal for an ordinance that he believes will ensure the health and safety of tenants in Bellingham.  At a Sehome Neighborhood meeting on September 25th, he reviewed this draft proposal for licensing and inspection of rental housing in Bellingham.  This follows an unsuccessful effort by him to move on the issue of rental inspections before the city council in August 2011.   [You can read about that attempt here.] 

The revised proposal, although resembling that made last year, is the only one being presented at the moment.  I have been in contact with Mayor Linville who has indicated that she has some ideas for approaching the rental health and safety issue that she will present and outline of this to her Neighborhood Advisory Commission (MNAC) in the near future.  I will not attempt to characterize in detail her thoughts but suffice it to say the plan involves licensing landlords and mandating inspections of rentals by private, certified code inspectors, the cost being born by the landlords.  As for Jack Weiss' proposal, you can read it in its entirety here or follow the various sections I have reproduced below before my comments on those sections.

Prior to reviewing the various aspects of the proposal at the Sehome meeting there was as short discussion, introduced by Weiss,  of going after the “bad apples”.  The “bad apples” concept, that is, passing a licensing and inspection ordinance aimed primarily at the "bad" landlords was raised during last year’s discussions on a health and safety law.  This approach assumes that these “bad apples” are discoverable and that efforts to reign in these non-performing landlords will bear the most fruit.  On the surface, the idea seems quite reasonable until one drills down to view its origins and the process by which such a plan might work.  

The assumption from the outset is that most landlords are "good" and should not be “punished” (in the words of the rental industry) by being lumped into the category of being “bad”.   It is not a question of "good" and "bad" landlords but one of being able to recognize unsafe or unhealthy conditions.  Landlords, with few exceptions, are unprepared and untrained to do thisEquating inspections with “punishment” is also a major factor.  Once one agrees with these two propositions , the false logic falls into place.  Proponents of this logic do not mention that we already have dozens of inspection regimens in place, such as those for restaurants, pet shops, barber shops, hotels, and spas.  Need I also mention code inspections for new construction, permits and inspections for major repairs and additions to existing structures?  These laws are in place across the nation not as “punishment” but to protect the public and, to a great degree, the businesses themselves from intentional or unintentional liabilities.  All businesses ("good" and "bad") pay for these inspections either through taxes or fees that collected together allow jurisdictions to hire impartial and qualified inspectors to ensure the health and safety of the citizens.

Nobody talks about passing or revising ordinances to out “bad apple” restaurant owners and leaving the rest to their own devices to imperil the lives of diners.  The health issues associated with rentals are no less imperative than those associated with restaurants or hotels.  Finding the “bad apples” is a process that is ill-defined and leaves gaping holes in any inspection regime.  The process assumes that "bad" landlords will be found through some version of a complaint driven system which is actually no more than we have at present.  Complaint based systems do not work (Click here to read about the Centers for Disease Control commentary on complaint based systems.)

Here is the proposal by section followed by Zonemaven comments:

[Weiss] “To create a collaborative, positive approach to promote safe rental housing that meets health and safety standards.  The intent of this program is to maintain and increase property values, preserve neighborhoods and quality of life, reduce deteriorating rental housing, and ensure that renters have safe and healthy housing.

[Zonemaven] I agree with the intended purpose of the proposal, however, I am not sure that the elements of the proposal fully support these intentions.”

[Weiss] “All rental units would register annually with the City and pay a fee not to exceed $24/unit.  All registration fees and other program income will be dedicated to rental-related enforcement and educational activities.  Smaller properties (Single family, duplex, or ADU units) where the owner also resides in the property are exempt from registration and inspection.  Properties receiving HUD inspections or new properties with a Certificate of Occupancy within 4 years must register but the fee will be waived.  After a property is initially registered, renewal can occur via a postcard form if no additional changes to the property have occurred since initial registration.”

[Zonemaven] Weiss has proposed an annual fee of $24/unit would likely bring $350,000 to $400,000 a year in revenue based on a rental market of from 17,000 to 18,000 units.  This amount clearly can sustain an active licensing and inspection program with an administrative manager and several code inspectors/enforcement officials.  As the program progresses and the condition of the rental stock in the city improves, the program can be adjusted, perhaps allowing for the reduction of licensing fees, the number of inspectors or both.

I do not envision a problem exempting rentals that are of the nature of a room in a single family home or an attached accessory dwelling unit (ADU) in a house that is occupied by the owner.   Duplexes may also fit into that category if the owner occupies one half of the duplex, however, detached ADUs are a completely different matter.  These dwelling units are often converted garages that have been put together by non-professional and unlicensed workers or owners.  A large number of existing units have likely never been granted proper building permits or been inspected for meeting code requirements.  Bellingham's municipal code also requires registration of such dwellings but we have learned that less than 100 of these units are registered as required while the reality is that hundreds of illegal ADUs proliferate throughout our neighborhoods.  These rentals must be brought under control.  If the city is unable to perform that relatively straightforward task, the effectiveness of any rental inspection program will also be called into question.

Exemptions for dwelling units that are under other inspection regimes, such as HUD, are valid.  Newly constructed units need not be inspected initially but should be placed on an inspection scheduled several years hence.

[Weiss] “Inspections of units will be limited to health and safety issues drawn from the International Property Maintenance Code and the RCW.  Inspections based on complaints of alleged violations from a list of health and safety issues will receive priority attention.  If the inspector confirms the violation is valid and believes other units owned or managed by the violator could also have health and safety issues, the inspector may schedule additional inspections for these units. 

Self-certification that a property meets requirements of code will be required of all units and placed on a three-year rotating schedule for submission.  At the time of initial registration, the City will inform the owner or manager when units will be required to be self-certified.  Self-certification is a simple one-page checklist verifying the adequacy of health and safety concerns with the rental unit.  A proactive City inspection of a small sample of self-certified units may occur on a randomized schedule depending on resources.

All initial City-provided inspections and one follow up-inspection to verify compliance of corrections are at no cost.  An additional fee will be established for subsequent inspections.  Rental owners or managers may pay a private certified inspector for these services as an alternative to City-provided inspectors.”

[Zonemaven] The Weiss proposal envisions inspections drawn from the International Property Maintenance Code and the Revised Code of Washington.  This is perfectly acceptable.  In fact, the city can simply draw on the work already done by other cities in Washington with inspection programs, for example Pasco.  You can read about their very effective, 15 year old inspection program here and also view their inspection form.  Their simple, six category program (General, Electrical, Plumbing and Heating, Exists/Escapes/Safety, Structural, and Sanitation) has a total of 30 specific questions to determine the livability of the unit.  Notably their ordinance on licensing and inspection has already been through the Washington court system.

Unfortunately, the Weiss proposal envisions a three year rotating schedule of "self-certification".  Under this proposal, the landlord would fill out a one page checklist that would verify the health and safety concerns with respect to the rental unit.  From my point of view, this is a useless exercise.  This is already the de facto situation except that the landlord does not fill out a piece of paper and submit it to the city.  The fact is that the landlord, not being a trained and certified code inspector, should not be put in a position of finding deficiencies for safety elements that he or she cannot possibly attest to with any certainty whatsoever.  "Self-certification" may feel good to some, however, there is nothing in the process that provides any more guarantee of safety in the future  than does the current law which requires nothing.  An unintended consequence may well be that the landlord is placed in a “gotcha” situation  wherein he must self-certify without having the requisite knowledge.  Realizing this, the landlord would have to rely on a certified inspector (at his own cost) so as not to be placed in jeopardy if randomly inspected later or if caught up in a lawsuit with a tenant over an injury or sickness caused by living in the unit 

[Weiss] “The City will provide and advertise a web site for tenant and owner resources associated with renting.  The City will also provide a brochure listing rights and responsibilities under this program.  Additional educational efforts will occur as identified and needed.”

[Zonemaven] Certainly a parallel process of education could be useful, however, any program must take into account the tremendous volatility within the rental market in which thousands of units are turned over every year mostly among young students.  Coordination of such education efforts with the local institutions of higher learning (WWU, WCC and BTI) is necessary but is not likely to be very effective.

[Weiss] “Failure to register by the stated deadline will result in a fine of up to $100/day/unit.  Failure to register after 30 days of the stated deadline will result in a prohibition of renting the unit(s) for up to six months.  After this prohibition period, all fines and a Certificate of Self-Inspection will have to be submitted to the City to initialize or re-instate registration.
Failure to correct violations within 90 days of inspection will result in a determination that the rental unit is unfit for habitation until the unit is brought into compliance.”

[Zonemaven]  Any effective ordinance on health and safety of rentals must have some enforcement teeth.  Anything short of an effective system of fines and sanctions will ensure the continued existence of scofflaws. 
[Weiss] “Through a separate ordinance, the City will codify a civil warrant authority to assist in breaking down major barriers to enforcement of most health, safety and nuisance violations associated with housing.”

[Zonemaven]  Civil warrant authority has been authorized by the Washington State legislature in a 2010 statute that formalizes and defines the licensing and inspection of rentals statewide. What I have not seen in this proposal, although Jack Weiss and the council have spoken about it in previous years, is making violations of a rental licensing and inspection ordinance civil infractions.   This avoids criminalizing behavior and allows for a more expeditious resolution if a case goes to court.

[Weiss] “Through a separate ordinance, create an abatement fund.  This fund would be used by the City to abate severe conditions that are not being addressed in a timely manner by the property owner.  This revolving fund would be reimbursed by billing the property owner or, in the worst case, filing a property lien.  Funding of principal into this fund would come from a portion of the monthly per unit license fee.” 

[Zonemaven]  An abatement fund is an excellent idea if municipal finance procedures can accommodate such a fund.  This is an excellent enforcement mechanism that demonstrates the seriousness of city with respect to the condition of our rentals and the primacy of the safety and health of renters.

[Weiss] “Through a separate ordinance, change BMC 20.08.020 (F)(1) to read as follows: “Family.  One or more persons related by blood, marriage, or adoption, or not more than three four unrelated persons, living together within a single dwelling unit.”  This change is a realistic compromise between the current unworkable and little enforced code and a complete abolishment of this requirement that some have called for.  Some provision may have to be considered to grandfather some units in proximity to Western Washington University if these units otherwise pass health and safety inspection.”  

[Zonemaven]  The so-called “rule of three” has nothing to do with an ordinance to ensure the health and safety of renters.  The ordinance regarding the number of unrelated in a single family zoned area is a zoning issue that has its origins in the city’s ability to control the density within various areas of the city.  The legality of such ordinances was approved 1n 1974 by the Supreme Court of the United States in a case referred to as Belle Terre v Boraas.  You can read more about that case here

However, I repeat,  this issue is irrelevant here and should not be a part of an ordinance whose objective is ensuring the health and safety of renters.  For the purposes of this ordinance, the number of people in a rental should only be a factor if that number presents a health or safety problem.  Examples of such issues are the un-permitted creation of walls or other structures to accommodate additional renters.   Often such modifications block exits or create other unsafe conditions.  It is these unsafe conditions, not specifically the number of people, that should trigger action under a rental safety law.

This proposal by Council Member Weiss can serve as a starting point for discussionWe still have a way to go before Bellingham enacts an effective rental safety and health ordinance.

Tuesday, October 2, 2012

Let Us Get On with Rental Inspections

Unfortunately, the Zonemaven has come upon, yet again, a rental situation that manifestly emphasizes the need for a rental inspection program in Bellingham.  The circumstances below indicate a system that does not work for the tenants, the landlords, the city staff or various other organizations that operate quite separately, under little or no common ground or statutes.

A few weeks ago I was contacted by a couple who had just moved into an apartment unit on Cottonwood Ave.  The unit is part of a small complex consisting of 20 units "operated" by Lakeway Realty.  (See other Lakeway rentals featured in my blog here and here.)  Due to health conditions of the couple and in their effort to save several hundred dollars a month in rent, they fell into rental hell.  Hell in the way of the condition of the rental.  Hell in the way of getting anything repaired properly or repaired at all. Hell in the way of removing themselves from an untenable situation.  A rental licensing and inspection program would have gone a long way toward alleviating the problems encountered by this couple.

[Follow the blue links to photos and documents]

Inexpensive rent does not mean that people should live in unsafe and unsanitary conditions.  After moving in, the couple began to discover some serious problems with their unit.  The water tank did not produce any warm water nor was there any water pressure.  There was loose and unprotected wiring next water sources and the water stream in the bathroom would just disappear.  A plumber came by and said that the hot water tank needed to be replaced.    When the water heater was eventually replaced a pipe valve broke during the night.  This water leak led to the discovery of a long term problem that had soaked the wall board behind the cabinetry in the kitchen.  That led to the discovery of a faulty water heater and exposed wiring.

Attempts to repair the damage produced some downstream problems for the tenants who were forced to spend a night in a hotel (repayment promised by the landlord) only to find that the landlord would provide only half of the one night's hotel charge and refused to pay for any additional nights although the apartment was not ready.  A call to the city brought out an inspector who, in spite of the apparent lack licensed plumbers and electricians, approved the installation of a new water heater and associated electrical work.  In an email to the tenants the inspector stated,

"Without knowledge to the contrary, we are left to assume the work is safe regardless of licensing requirements."

The tenants contacted the Whatcom County Health Department to obtain information on removing mold and were advised to bring in an expert in air quality from the Northwest Clean Air Agency.  His report on the effects of the long term water leak was that there was extensive mold:  "The wall cavity behind your kitchen sink shows evidence of long term excess moisture issues.  The wallboard has been saturated is mold covered and has lost its structural integrity.  The reverse side is also mold covered."  The Zonemaven spoke with the clean air expert who indicated that he had no enforcement power to mandate abatement of the problems.   The city inspector claimed in an email that mold issues were not within his range of responsibilities and that...

"While mold can be disgusting, it’s spores are omnipresent, it’s actually harmful to very few people, and it can also be easily killed with bleach. I was told by the worker at your house that bleach was being employed." 

Unfortunately this is not entirely true, especially in this circumstance.  (See below about the couple's asthmatic son.) Furthermore, the Centers for Disease Control says:  Absorbent or porous materials like ceiling tiles, drywall, and carpet may have to be thrown away if they become moldy.  Read more here.

Although the letter from Northwest Clean Air Agency clearly indicated that there were most likely similar mold problems in the adjoining unit, the city inspector remained uninterested in pursuing the issue with the landlord.  The landlord's answer to the mold issue was to wash and  wipe down the saturated wall board and replace only a small portion of it (around a shutoff valve) that had been completely destroyed by mold.  The CDC site above indicates that wall board cannot be merely wiped down as the mold penetrates the material as does any water that is used in the removal process.

Similar moisture problems were found in the bathroom.  The broken toilet exhibited large accumulations of mold on the underside.  The wallboard near the tub was high in moisture, confirmed by the environmental specialist.  Some shoddy attempts were made at repairs involving replacement of molding with various pieces of unpainted wood while painting of wall surfaces that were clearly disintegrating.  A badly installed shower/tub diverter (upside down?) appears to have been letting shower water flow between the tub and the wall.  A closet in the hallway that abuts the back of the shower wall showed signs of water damage from moisture wicking the entire width of some plywood that constituted the rear wall of the closet.  

As these shenanigans were taking place, the husband, who was asked by the management to repair by himself a faulty ceiling light fixture in the kitchen, discovered that the insulation on the wiring was crumbling and flaking easily exposing the wire.  Zonemaven's research indicated that the apartment units were built in the 1950s, likely not having been rewired since with the exception of a few places associated with appliances.  There may be problems throughout the complex not only of deteriorating insulation but also with lack of ground wiring a practice prevalent during the 1950s. 

Replacement of the cabinetry and minimal repairs to the dry wall in the kitchen produced a fine layer of dust throughout the apartment, likely containing mold spores.  This may not be a problem to healthy individuals but the couple's son suffers from severe asthma and the wife has a compromised immune system. Her husband is a recent cancer patient and has had his two knees replaced.  Furthermore, the cabinetry work was never completed while the hot water repairs produced only several minutes worth of warm water.  The carpenter, who had been called in to replace the kitchen cabinet said that the owner told him only to do patch work and that the city inspector and the clean air expert had to get off the property.

At this point the couple's only option was to seek another apartment merely weeks after having moved into the one on Cottonwood.  The couple was told verbally by the management that they could get a release from the lease.  However, written confirmation was not forthcoming for a week or more. The next several weeks were spent attempting to get that release from the Lakeway Property's lease so that a new contract could be signed elsewhere.    Complicating the issue, aside from the couple's modest income, was a limited number of apartments available to meet the physical needs of the husband who, having had both knees replaced, could only live in a ground floor unit without stairs.

Much of that which this couple experienced could be attenuated or eliminated if there were a rental licensing and inspection program in this city.  The chances of an apartment with the kinds of problems described above being approved for rental would be greatly reduced.  The landlord of this unit could not have been unaware of the issues that would face a new set of renters.  Although this couple was fierce in their pursuit of repairs, not all tenants are so aggressive, especially in the face of a possible bad reference from a vindictive landlord or the confiscation, without justification, of a security deposit.  Landlords know that few tenants will pursue the recovery of such deposits through the court system.  

This city must move this year on approving an ordinance to mandate inspection of our rental units.  The Zonemaven recently met with representatives of the Associated Students of WWU.  They are planning on pushing for safe rentals as a priority issue for students this year.  The city would do well to listen to the voices representing the 10,000 student renters and others who hit our rental market each year.

[You can read more about the student efforts on rental inspections in my prior blog entry by clicking here.]